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Starting Cost
$0.00
Terms
Free
Live Helper Chat is an open-source live support solution designed to enhance customer engagement on websites.
Features
- Real-Time Communication: Facilitates live chat between operators and visitors.
- Voice, Video, and Screen Sharing: Supports multimedia interactions, including voice calls, video conferencing, and screen sharing.
- Bot Integration: Allows integration with AI bots like ChatGPT and Rasa for automated responses.
- Multi-Platform Support: Compatible with various platforms, including mobile applications and third-party services like Telegram and Facebook Messenger.
- Customization: Offers easy theming to match website aesthetics and supports custom form attributes.
- Visitor Tracking: Monitors visitor activity across different subdomains.
- Proactive Chat Invitations: Enables automatic prompts to engage visitors.
- Security Features: Includes two-factor authentication and support for secure file storage solutions like Amazon S3.
Pros
- Cost-Effective: Being open-source, it's free to use and customize.
- Scalability: Suitable for both small businesses and large enterprises, handling thousands of chats daily.
- Flexibility: Highly customizable to meet specific business needs.
- Community Support: Backed by a community offering free themes, plugins, and support.
Cons
- Technical Expertise Required: Initial setup and customization may require technical knowledge.
- Self-Hosting: Users need to host the application themselves, which involves server management.
- Limited Official Support: Relies heavily on community forums and documentation for troubleshooting.
Type
Category(s)