Mibew Messenger - Free Customer Support Chat System

Mibew Messenger is a free and open source live customer support chat system that can be used by organizations, companies and individuals to create a live customer support chat system. It is self-hosted and customizable.

Features

• Real-time chat (without page refresh)
• Unlimited operators, chats, and users
• Unlimited departments (groups of operators)
• Priority queue of visitors
• Tracking of visitors
• Shows online/offline status
• Ready for email signatures
• Using different buttons on the same domain
• “Leave a message” when you are away
• Web-based Operator Console
• Operator is away mode
• Canned messages for speed and consistency
• Assign operator to multiple groups
• Hierarchy of groups

Pros

• Free and open-source.
• Fully customizable.
• Lightweight and simple to deploy.
• Unlimited chats and operators without extra costs.

Cons

• Requires self-hosting and technical setup.
• Lacks advanced features like AI bots or integrations.
• No official mobile app.
• Limited user interface compared to modern SaaS solutions.

Free Plan Details

Mibew Messenger is entirely free, with no paid plans. Users can download, host, and use the software without restrictions, but hosting and customization may incur costs.