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Starting Cost
$0.00
Terms
Free
osTicket is a free open source customer support system. It gives you the ability to easily manage, organize and archive all your support requests and responses in one place. It also gives you tha ability to create auto responder that can be formatted to pull information from the ticket, so whenever you recieve a message, you can get the client name, address and other information to send them an auto email regarding their issue.
It comes with an easy setup and is very simple to use. It has a simple and responsive user interface so you can controls all your data under one dashboard without any difficulty.
Some of osTicket features include:
- Custom Fields
- Custom Column and Queues
- Ticket Filters
- Help Topics
- Agent Collision Avoidance
- Assign, Transfer, & Referral
- Auto-Responder
- Thread Action
- Service Level Agreements
- Customer Portal
- Advanced Search
- Tasks
Type
Category(s)