LiveHelperChat - Open Source Live Support Application

LiveHelperChat is an open-source live support chat application designed to enhance customer engagement on websites.

Features

• Real-Time Communication: Facilitates live text, voice, and video chats, including screen sharing capabilities.
• AI and Bot Integration: Supports integration with AI platforms like ChatGPT, Rasa, and DeepPavlov for automated responses.
• Multi-Channel Support: Integrates with platforms such as Telegram, Facebook Messenger, WhatsApp, and Google Business Messages.
• Customization and Theming: Offers easy theming options to align the chat interface with your brand identity.
• Visitor Monitoring: Provides tools for tracking visitor activities across different subdomains.
• Security Features: Includes two-factor authentication and supports login via Google accounts.

Pros

• Cost-Effective: As a free, open-source solution, it eliminates licensing fees.
• Extensive Integrations: Seamlessly connects with various third-party services and AI platforms.
• Scalability: Proven to handle high volumes, supporting over 10,000 chats daily with multiple operators.
• Customization: Highly adaptable to specific business requirements without altering the core system.

Cons

• Technical Setup: Installation and maintenance may require technical expertise, especially for advanced features.
• Learning Curve: The wide array of features might be overwhelming for users without technical backgrounds.

Free Plan Details

LiveHelperChat is entirely free to use, offering enterprise-level features without any charges. Users can download and host the application on their servers, ensuring full control over data and customization. For those preferring a hosted solution, commercial hosting services are available.